Please apply ONLY using the following link: https://www.fitzii.com/apply/11145?s=c1 Dynamic small business that will enable you to gain experience with program management, marketing and communications, while enhancing your customer service skills. This is a combination customer service and program support position, responsible for supporting a National membership program. The Bilingual Program coordinator position is ideal for someone who has 1-2 years' customer service/office experience, who is looking to gain more experience, or a newer university graduate looking for an entry-level position. Requires fluent conversational English and French. Note this is a full time position and located in Leaside (Toronto). Primary responsibilities *Manage the knowledge base for the program, which includes supporting the day to day administration of program elements from reconciling membership, registration, understanding and updating program and more *Manage inbound and outbound phone and email enquiries, resolve or escalate enquiries on program details and track all calls *Administration of all program details including any new registrations, cancellations, exceptions to member status and tracking, understanding of and tracking of all member benefits *Make phone and email contact with existing and new members to review program details Application Web Site: https://www.fitzii.com/apply/11145?s=c1